The FERM Difference
When we formed FERM, we wanted to make our mark by redefining upwards what a target-specific servicing company could be. We made a simple vow, we would be different. We value the importance of each customer’s interaction, regardless of how brief. It is the compilation of experiences that make your time with us valuable and memorable. It’s the service. It’s the relationship.
- We bring in-depth understanding and proficiency in federal Executive Resources operation and senior level experience in developing and implementing policy.
- We are up to date on SES initiatives and anticipate issues and concerns and proactively seek to engage organizations in addressing them through innovative and creative ideas and solutions.
- We build trust and confidence through outstanding and efficient service assuring customers we get it done.
- We have an in-depth knowledge of the Senior Executive Service and renowned recognition in the Executive Resources Community.
With focus in a specialized area, we are able to provide a competitive advantage to meet our clients’ needs more efficiently. We approach every challenge with a fluid and collaborative approach and the end results are streamlined processes and improved efficiency.
Our Commitment and Promise
To take care of our customers’ business needs every day without exception.
We proactively work with you to ensure your needs are being met
We will work to accommodate your flexible requirements
To promptly respond to all requests and deliver the highest quality service.
If a problem arises, we communicate our steps for resolution promptly and professionally, utilizing yourpreferred mode of communication
We follow-up on all requests to ensure resolution to your satisfaction
To communicate in a straightforward, transparent, and proactive manner.
We are transparent and upfront in our service; there are no hidden or unexpected fees
We solicit and value feedback as improvement occurs through customer involvement and interaction
To do what we say we will do, when we say we will do it.
We will execute a high quality of work and service for all clients throughout our portfolio
We ensure that all services are completed on time and delivered as promised with continuous communication during the process
FERM Guiding Principles
Actions speak louder than words, but when we say The FERM gets it done, we mean it. Those five words reflect the positive and purposeful way we go about our business on your behalf. That’s what sets us apart. Our actions are reflected in our guiding principles — it’s the foundation for who we are.
We will consistently exceed our client’s expectations every day. We build trust and confidence through outstanding and efficient service assuring customers we get it done. Polite, courteous, honest and responsible at all times.
We will be proactive in every customer interaction. We will anticipate issues and concerns and preemptively address them through proactive service and communication across every stage of our relationship. We will and value customer feedback and input. We listen. We communicate. We’re accountable.
We make every engagement a priority. We make each interaction a uniquely satisfying experience attending to every request with speed and diligence. We have a vested interest in our customers’ success.
We will conduct business with integrity and respect.
Hold us accountable to these guiding principles. And if you find we aren’t living up to our promise, contact our leadership team directly at email@example.com.