Federal Executive
Resources Management
"We thrive on being proactive in every engagement and interaction with our customers, We will exceed our your expectations every day—no exceptions."
Federal Executive
Resources Management
"Our philosophy is “taking are of people”. That means commitment, quality, integrity, and reliability are reflected in all that we do."
Federal Executive
Resources Management
"We make each interaction a uniquely satisfying experience attending to every request with speed and diligence. We have a vested interest in our customers’ success."
Federal Executive
Resources Management
"It is our mission to facilitate organizational growth through greater understanding and engagement, leading to effective and impacting change."
Federal Executive
Resources Management
“Effective change is achieved through engagement, partnership and collaboration. The FERM Group was created to facilitate that.
It’s why we are here.” Nicole S. Wright, CEO

The FERM Difference

When we formed FERM, we wanted to make our mark by redefining upwards what a target-specific servicing company could be.  We made a simple vow, we would be different.  We value the importance of each customer’s interaction, regardless of how brief.  It is the compilation of experiences that make your time with us valuable and memorable.  It’s the service.  It’s the relationship.

  • We bring in-depth understanding and proficiency in federal Executive Resources operation and senior level experience in developing and implementing policy.
  • We are up to date on SES initiatives and anticipate issues and concerns and proactively seek to engage organizations in addressing them through innovative and creative ideas and solutions.
  • We build trust and confidence through outstanding and efficient service assuring customers we get it done.
  • We have an in-depth knowledge of the Senior Executive Service and renowned recognition in the Executive Resources Community.

With focus in a specialized area, we are able to provide a competitive advantage to meet our clients’ needs more efficiently.  We approach every challenge with a fluid and collaborative approach and the end results are streamlined processes and improved efficiency.

Our Commitment and Promise

  • To take care of our customers’ business needs every day without exception.

We proactively work with you to ensure your needs are being met

We will work to accommodate your flexible requirements

  • To promptly respond to all requests and deliver the highest quality service.

If a problem arises, we communicate our steps for resolution promptly and professionally, utilizing yourpreferred mode of communication

We follow-up on all requests to ensure resolution to your satisfaction

  • To communicate in a straightforward, transparent, and proactive manner.

We are transparent and upfront in our service; there are no hidden or unexpected fees

We solicit and value feedback as improvement occurs through customer involvement and interaction

  • To do what we say we will do, when we say we will do it.

We will execute a high quality of work and service for all clients throughout our portfolio

We ensure that all services are completed on time and delivered as promised with continuous communication during the process

FERM Guiding Principles

Actions speak louder than words, but when we say The FERM gets it done, we mean it.  Those five words reflect the positive and purposeful way we go about our business on your behalf.  That’s what sets us apart. Our actions are reflected in our guiding principles — it’s the foundation for who we are.

  • Service

We will consistently exceed our client’s expectations every day. We build trust and confidence through outstanding and efficient service assuring customers we get it done. Polite, courteous, honest and responsible at all times.

  • Responsiveness

We will be proactive in every customer interaction. We will anticipate issues and concerns and preemptively address them through proactive service and communication across every stage of our relationship. We will and value customer feedback and input. We listen. We communicate. We’re accountable.

  • Attention

We make every engagement a priority. We make each interaction a uniquely satisfying experience attending to every request with speed and diligence. We have a vested interest in our customers’ success.

  • Ethics

We will conduct business with integrity and respect.

Hold us accountable to these guiding principles.  And if you find we aren’t living up to our promise, contact our leadership team directly at leadership@thefermgroup.com.

Contact Us

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